Refund & Returns Policy

The Nartopa Guarantee (Return & Refund Policy) 

Simple Satisfaction

Thank you for shopping at

We really do want to make you feel happy with your purchase, we back this up with our returns policy. If you are not entirely satisfied with your purchase, we're here to help.

If for any reason you are not pleased with your purchase from, just contact us within 15 days and we will give you a refund or a replacement. While we hope it doesn’t come to that, we’ll make it as painless as possible.



  • You have 15 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.



  • Once we receive your item, we will inspect it and notify you that we have received your returned item.We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit or debit card (or the original method of payment).
  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.



  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.


Contact Us

  • If you have any questions on how to return your item, contact us.